Returns & Exchanges

Our return policy is simple.

The policy

Resellable parts may be returned within 30 days of the day you received them.
A 20% restocking fee applies, and shipping is never refunded.
There is a 10% cancellation fee for orders cancelled before shipment. Once an order ships, it must go through the return process.

Not returnable

Electrical parts (industry standard)
Painted, modified, broken or installed parts
Special order parts
Surplus parts

How to return

Read and agree to this return policy.
Submit the RMA request form: log in to your account and open the order you need to return.
Re-pack the item securely in its original packaging, including the RMA number and a copy of your original invoice.
Ship via USPS with Delivery Confirmation, FedEx Ground or UPS to:
JT Outfitters Returns Dept
3134 NC Hwy 89 E
Walnut Cove, NC 27052

Please don’t “just send it back” or refuse a shipment. Without an RMA we can’t identify the package and it will likely be discarded; if we can identify it, you will be responsible for double the shipping cost. For valuable items, consider a trackable service or shipping insurance — we can’t guarantee we will receive a returned item.

Exchanges

Exchanges follow the same process as returns. Delivery time for an exchanged item varies depending on where you live.

Order accuracy

Please tell us as much as possible about your car when ordering. We may not be able to identify modifications that affect fitment of a part listed for a stock application.

Questions? Call a real person at (336) 591-1108, weekdays, or email info@jtoutfitters.com.